Refund & Return Policy

Your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Returns

We accept returns within 30 days of delivery. To be eligible, items must be unused, in their original packaging, and in the same condition as received.

How to Start a Return

Email us at support@steadie.shop with your order number and reason for return. We'll send you return instructions within 1–2 business days.

Refunds

Once your return is received and inspected, we'll notify you of the approval or rejection of your refund. Approved refunds are processed within 5–7 business days back to your original payment method.

Exchanges

If you received a defective or damaged item, we'll replace it at no charge. Contact us at support@steadie.shop with photos of the damage.

Non-Returnable Items

Items that are used, damaged by the customer, or missing original packaging cannot be returned.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a defective product.