Help Center
Frequently Asked Questions
Orders & Shipping
How long does shipping take?
Orders are processed within 1–3 business days. Once shipped, delivery typically takes 1–8 business days — so most customers receive their order within 2–11 days total. You'll receive a tracking number as soon as your order ships.
Do you offer free shipping?
Yes! We offer free standard shipping on all US orders over $50.
Can I track my order?
Absolutely. Once your order ships you'll get an email with your tracking number. You can also use our Track Your Order page.
Do you ship internationally?
We currently ship within the United States only. International shipping is coming soon — sign up for our newsletter to be the first to know.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for unused items in original condition. See our full Refund Policy for details.
My item arrived damaged. What do I do?
We're so sorry! Please email us at support@steadie.shop with your order number and a photo of the damage. We'll send a replacement or issue a full refund right away.
How long do refunds take?
Once we receive and inspect your return, refunds are processed within 3–5 business days back to your original payment method.
Products
Are your products safe to use?
Yes. All STEADIE products are carefully vetted for quality and safety. Always follow the included instructions for proper use.
Do products come with instructions?
Yes, all products include usage instructions. You can also find guides on each product page.
Are these medical devices?
STEADIE products are wellness and lifestyle tools, not medical devices. They are not intended to diagnose, treat, cure, or prevent any condition. Consult a healthcare professional if you have specific medical concerns.